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on how we build

We provide a full fibre coverage network for every premise in our build towns. 80% of the time, this can be done through Openreach’s existing infrastructure of underground ducts and telegraph poles.

There are a handful of limited areas where existing ducts or poles are not available to access. In these areas, we follow the industry-standard process of erecting telegraph poles. It is important to stress that only when there are no realistic alternatives, poles will be erected.

For a full, visual explanation of the purpose of telegraph poles, why we erect them and the general flexibility of location and access, please watch our informational video.

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Fibre Heroes are swooping in to save underserved market towns across the country, by providing ultrafast fibre broadband to 500,000 homes and businesses by 2025.

Privacy policy | Terms and Conditions

Fibre Heroes is part of Full Fibre Limited. Prices shown are indicative of ISP pricing and subject to change.


This information does not constitute an offer by Full Fibre Limited (“Full Fibre”) which is available to you to accept (or transfer or sell). Instead, Full Fibre is putting in place a network which would enable those ISPs which sign up to using that network to offer their own customers prices in the ranges illustrated. These prices (which would include free standard installation and VAT) are indicative only and whether they will be available to you depends on the following factors:-

  • Has your ISP signed up to using Full Fibre’s network?
  • Is your ISP offering these prices? Which prices are offered to end-users ultimately depend on the ISP concerned and Full Fibre does not control this decision or impose prices.
  • Has the Full Fibre network gone live in your area?
  • Are there any technical or other issues affecting your access to the Full Fibre network?
  • Would you be a new fibre connection with the ISP? The indicative prices are not aimed at an ISP’s existing customers.

Full Fibre also reserves the right to amend these price illustrations (and its website generally) at any time.”