watch our video

on how we build

We want everybody to benefit from the power of ultrafast broadband that’s why we provide a full fibre coverage network for every premise in our build towns. 80% of the time, this can be done through Openreach’s existing infrastructure of underground ducts and telegraph poles. This means that installing fibre to the premises of each area or town we build in can remain straightforward with minimal disruption.

There are a handful of limited areas where existing ducts or poles are not available to access. In these areas, we follow the industry-standard process of erecting telegraph poles. It is important to stress that only when there are no realistic alternatives, poles will be erected.

Once the full fibre network is set up in your area, whether thorough new poles or existing underground ducts, you’re free to contact your preferred network provider. They will arrange a time for one of our engineers to install ultrafast broadband in your home, which usually takes a few hours. The engineer will confirm completion and this is when you can wave goodbye to slow and unreliable internet.

For a full, visual explanation of the purpose of telegraph poles including why we erect them and the general flexibility of location and access, please watch our informational video.

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Check your
availability today &
win an Apple iPad Mini*

Select your requirements and check your availability today.

Get in touch and our heroes will help
Call: 0333 121 0505
Email: enquiries@fullfibre.co

Fibre Heroes are swooping in to save underserved market towns across the country, by providing ultrafast fibre broadband to 500,000 homes and businesses by 2025.

Fibre Heroes is part of Full Fibre Limited. Prices shown are indicative of ISP pricing and subject to change.

iPad Registration Prize Draw

Terms and Conditions

1. By entering the prize draw you are agreeing to these prize draw terms and conditions.
2. The prize draw is being run by Fibre Heroes (FH) as part of FullFibre Ltd..

Eligibility to Enter

3. The prize draw is open to entrants over 18 years of age.
4. In entering the prize draw you confirm that you are eligible to do so and eligible to claim any prize you may win.
5. A maximum of one entry per individual is permitted.
6.The prize draw is free to enter.
7.Members of FH staff are unable to enter this competition.
8.The winner must be opted in at the time of the draw.

How to Enter

9. The prize draw will include any user who registers through our website between the start of Monday 24th January 2022 and the end of Thursday 30th June 2022.
10. ‘Registering’ through our website includes filling out your postcode, selecting your address, choosing a package if available to do so and then completing the contact form.
11.FH will not accept responsibility if contact details provided are incomplete or inaccurate.

The Prize

12. The prize will be one Apple iPad Mini (2021) 64 GB, 8.3 inch tablet.
13. The use of such brands does not imply a partnership, endorsement or affiliation between the brand and FH.
14.The winner will be drawn at random.
15. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.
16. FH reserve the right to substitute the prize with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
17. The decision of FH regarding any aspect of the prize draw is final and binding. No correspondence will be entered into about it.

Winner Announcement

18. The winner will be notified by Friday 29th July 2022 end of day.
19. We will contact the winner via email through contact details provided during entry.
20. The winner has 7 days to respond to our attempts of contact. If they do not respond within the 7 days, they lose their right to the prize and FH reserve the right to select and notify a new winner.
21. We will arrange delivery of the prize to the winners address.

Receipt of the Prize

22. Please allow 14 days for delivery of the prize or alternative collection. Delivery arrangements may be made through mutual agreement.

Data Protection and publicity

23. You consent to any personal information you provide in entering the prize draw being used by FH for the purposes of administering the prize draw, and purposes as defined within our privacy policy.
24. All entrants may apply for details of the winning participant by contacting us at enquiries@fullfibre.co
25. By entering, the winner agrees to the release of their first name and town name to any other prize draw participants if requested.
26. An announcement of the winners first name and town name will be made via FH website and FH social media platforms.
27. All personal information will be used inline with our existing privacy policy.

Limitation of Liability

28. FH does not accept liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize. FH does not accept liability for death or personal injury as a result of personal actions taken.
29. FH does not provide IT support nor practical support for the prize. On receipt, all responsibilities in terms of warranty and the product are that of the prize winner.

General

30. FH reserves the right to cancel the prize draw or amend these terms and conditions at any time without prior notice.
31. The prize draw and these terms and conditions will be governed by English law and any dispute will be subject to exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions

*Conditions

This information does not constitute an offer by Full Fibre Limited (“Full Fibre”) which is available to you to accept (or transfer or sell). Instead, Full Fibre is putting in place a network which would enable those ISPs which sign up to using that network to offer their own customers prices in the ranges illustrated. These prices (which would include free standard installation and VAT) are indicative only and whether they will be available to you depends on the following factors:-

  • Has your ISP signed up to using Full Fibre’s network?
  • Is your ISP offering these prices? Which prices are offered to end-users ultimately depend on the ISP concerned and Full Fibre does not control this decision or impose prices.
  • Has the Full Fibre network gone live in your area?
  • Are there any technical or other issues affecting your access to the Full Fibre network?
  • Would you be a new fibre connection with the ISP? The indicative prices are not aimed at an ISP’s existing customers.

Full Fibre also reserves the right to amend these price illustrations (and its website generally) at any time.”